FAQ

FAQs

  1. Q. How much should I expect my initial cleaning will cost?

    A. We find that the “typical” home costs around 1.5 times the cost of a basic package monthly clean price for any given particular square footage. This can come in less for particularly neat and clean homes and can come in more for homes requiring more scrubbing and attention.

  2. Q. What if I have a budget for my initial cleaning?

    A. We are happy to cap the time spent on your initial cleaning and focus on tasks in order of your priority. Please make your budget known prior to commencement of the job, otherwise we will provide a full cleaning top to bottom until complete (which as mentioned above typically runs at about 1.5 times the cost of a basic monthly clean). We only charge for the time we spend cleaning at your home.

  3. Q. I have been using a cleaning service. Is there a need for a deep initial cleaning?

    A. This depends upon how well your existing service has been caring for your home. If they have been doing a good job, then your cleaning will likely come in very close to the flat maintenance price. If they have neglected things, then the deep initial clean will be helpful in bringing your home back to its original splendor, making maintaining in future straight forward.

  4. Q. I have a lot of clutter. Can you still clean?

    A. We can clean around clutter, but it of course is easier and quicker to clean when surfaces are exposed and belongings are put away. We will organize as best we can. Please let us know before we start if you don't want us to put things away and organize.

    We have a professional organizing service for those interested in clearing clutter! Contact us and we can provide you with further details on this.

  5. Q. How many team members come out to my home?

    A. The typical size team is 2  Sheila and Amanda same two people every time.

  6. Q. I only want 1 Team Member to come to my home. Is this possible?

    A. We structure our teams by geography and cannot restructure our business to meet this particular request.

  7. Q. Will it be the same team member each time?

    A. We aim for consistency as much as possible since we become more efficient by sending the same individuals time and time again, plus you get to form a positive relationship!

  8. Q. I want you to use my own vacuum and products, is that okay?

    A. Although we provide all products and supplies to clean your home, we will always try to honor any request to use your own things if this is important to you. We are happy to use your vacuum provided it is not extremely heavy and we are happy to use your products provided they are not toxic and dangerous to our staff.

  9. Q. I don't use some of the rooms in my home and only one person lives in the home, is my price the same as what is indicated on the pricing sheet?

    A. There is a possibility it could be less if you don’t use some of the rooms in your home. Of course, pricing could be more if you have 2 or more pets, particularly a shedding variety, but our prices should give a fair indication of the “run of the mill” home of each corresponding size. At times it may not be necessary to clean a guest room. This will decrease the time spent cleaning and therefore your cost.

  10. Q. Why are there different service levels?

    A. Some people prefer more or less detail than others. They also may have budget restrictions. We try to serve all levels of detail and budget.

  11. Q. I have pets. Do I need to do anything with them prior to my cleaning visit?

    A. We are happy to clean around your furry friends provided they will be kind to us! You will know your pets better than we do, and should crate, put in a locked away room not to be cleaned or outdoors, any pet that may become aggressive or disruptive to our staff. You should also be sure to make us aware of any pet that is not allowed to go outside so that we can be sure to avoid any escapes!

  12. Q. Do I have to do anything to prepare for your visit?

    A. This is entirely up to you and your budget. Sometimes it is not possible to clear the floor space before our Team arrives. Don't worry that is what we do. Ensuring that as many surfaces and floor spaces are as exposed and clear as possible will assist us in cleaning those surfaces, but if this is not possible, please be sure to instruct us on how to clean in the presence of your belongings. There are many people who “clean” before the cleaners arrive… please don’t do that!

  13. Q. Are you Licensed and Insured?

    A. Yes. All of our employees are licensed and insured. We can provide proof of this upon request.

  14. Q. Can you provide reference clients?

    A. We would be happy to contact a handful of our existing clients at your request to provide you with a testimony of our service.

  15. Q. Your prices just don't seem to meet my budget. Are there any cheaper options?

    A. Quite often, it is possible to customize a package to suit a budget. This typically involves removing some tasks, removing some of the lesser used square footage such as a spare bedroom, the rotation of certain less important tasks etc. Always ask… we have been known to be very creative!

  16. Q. What happens if we are not satisfied with the cleaning service?

    We pride ourselves on customer service. All our Team Members are extensively trained and we continue to provide training and education to all our Team Members. If you are not satisified for any reason we will return the next day and reclean the area or take 20% off your next cleaning. Please just let us know within 24 hours after your cleaning.

  17. Q. Why are some maid services cheaper?

     Because underground markets have to be! The “independent” house cleaning market may seem like they are saving you money, but in the long run they are costing you more than you think. These cleaners are a headache to both consumers and the cleaning industry. They often will hire illegals and not pay taxes. Have you ever thought about who pays the medical bills when your uninsured independent house cleaner gets hurt in your house? Always choose a professional house cleaning service for your home.

     

  18. Q. Do I have to sign a contract?

    No! You can cancel our relationship at any time. You will only have sign our non-compete agreement and on-time payment commitment when you hire us.

  19. Q. What day and time will you show up to clean?

    You get to pick your day and time. We clean Monday through Friday between 8:00 a.m. and 6:00 p.m.; You can pick an arrival time of either: 8:00 to 8:30 a.m. or 11:00 to 1:00 p.m. Our clients get consistent and superior service at times that work for them!

     

     

  20. Q.Are you a franchise?

    No, we just look like one on the outside because we are just as professional. However, we have the freedom to provide you with a more customized cleaning service and our prices are usually slightly lower than the franchises.

  21. Q. Does your staff speak English?

    This is one of the most popular questions we receive. We go to great lengths to make sure you can communicate with your maid. Our Cleaning Techs must be able to read and speak English because we offer a customized house cleaning for our clients. We never use illegal labor which is common with many services.

     

  22. Q. Do I have to tip your Cleaning Techs?

    No, it is not expected, but it is greatly appreciated for their hard work.  Tipping from 5%-15% of the service price is always cherished and never required

  23. Q. What if I need to add some extra tasks or services?

    We are not a franchise, we can customize anything you need. Just call the day before to make your special requests and we will quote you a price for the additional services

Back to top